Support Tickets
Streamline your Customer Support workflow!
Easily manage and track support requests, ensuring that questions are efficiently addressed and effectively resolved.
Use Custom Inboxes, Priorities & Tags to define your internal systems, processe, and escalation procedures to ensure that tickets are handled according to your business requirements. Powerful Permissioning lets you control exactly which Staff members can view and respond to support requests.
Efficient Support Inquiry Management
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Effectively track & manage support inquiries from initiation through to resolution
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Give your Staff the advanced tools needed to effectively and efficiently manage their workloads
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Provide a dedicated Customer Support channel right inside your own White Label Client Portal
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Deliver a simple, professional, and effective customer experience with each interaction
Customization with Inboxes & Tags
Permissioning and Control
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Intuitive permission settings give you granular control to authorize Staff or Team access
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Define exactly which members of your Staff can view, respond to, or re-assign Support Tickets
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Configure auto-replies, default signatures, and Auto-BCC for efficient communication
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Set default initial ticket Status and Priority to streamline ticket handling and responses
